Differences

This shows you the differences between two versions of the page.

--- atmos:helpdesk [2020/04/29 15:31] – delene
+++ atmos:helpdesk [2022/11/18 15:12] (current) – delene
@@ Line 5: / Line 5: @@
   - If after spending 10-15 minutes with no results on your own, ask a colleague if they know the answer.  You may always stop by or send an email to the IT committee chair, David Delene, with your question; however, David's fee is that you write or modify a department wiki page with the solution he shows you.
 ===IT Requests===
-If the request requires an immediate resolution such as the software license server being down, call the help desk at 777-4357.  Otherwise, complete help request by using this [[https://und.teamdynamix.com/TDClient/Requests/TicketRequests/NewForm?ID=G-vikQCSiFk_|shortcut link]] or using the following steps:
+If the request requires an immediate resolution such as the software license server being down, call the help desk at 777-4357.  Otherwise, complete help request by using this [[https://und.teamdynamix.com/TDClient/2048/IT/Requests/TicketRequests/NewForm?ID=MoPnJdDjdS0_&RequestorType=Service|shortcut link]] or using the following steps:
 . Go to https://und.teamdynamix.com/
@@ Line 54: / Line 54: @@
 The above process should also be followed if SCC states that they will complete the requested task in the time period requested and fails to do so.
+[[http://wiki.atmos.und.edu/doku.php?id=atmos:home|Back]]