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atmos:helpdesk [2020/04/29 15:30] – delene | atmos:helpdesk [2022/11/18 15:12] (current) – delene |
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- If after spending 10-15 minutes with no results on your own, ask a colleague if they know the answer. You may always stop by or send an email to the IT committee chair, David Delene, with your question; however, David's fee is that you write or modify a department wiki page with the solution he shows you. | - If after spending 10-15 minutes with no results on your own, ask a colleague if they know the answer. You may always stop by or send an email to the IT committee chair, David Delene, with your question; however, David's fee is that you write or modify a department wiki page with the solution he shows you. |
===IT Requests=== | ===IT Requests=== |
If the request requires an immediate resolution such as the software license server being down, call the help desk at 777-4357. Otherwise, complete help request by using this [[https://und.teamdynamix.com/TDClient/Requests/TicketRequests/NewForm?ID=G-vikQCSiFk_|shortcut link]] or using the following steps: | If the request requires an immediate resolution such as the software license server being down, call the help desk at 777-4357. Otherwise, complete help request by using this [[https://und.teamdynamix.com/TDClient/2048/IT/Requests/TicketRequests/NewForm?ID=MoPnJdDjdS0_&RequestorType=Service|shortcut link]] or using the following steps: |
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1. Go to https://und.teamdynamix.com/ | 1. Go to https://und.teamdynamix.com/ |
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===Example Request: New student access to Airborne Drive=== | ===Example Request: New student access to Airborne Drive=== |
1. Use the [[https://und.teamdynamix.com/TDClient/Requests/TicketRequests/NewForm?ID=G-vikQCSiFk_|shortcut link]]. | * Use the [[https://und.teamdynamix.com/TDClient/Requests/TicketRequests/NewForm?ID=G-vikQCSiFk_|shortcut link]]. |
2. Under "Short description of problem" put in "Linux - aero-airbone user". Important to put "Linux" in this subject line. | * Under "Short description of problem" put in "Linux - aero-airbone user". Important to put "Linux" in this subject line. |
3. Under "Detailed description of problem" put in "Please add new student, Student's Name, to the aero-airborne group in the Identity, Policy, and Audit (IPA) system to enable access to airborne drive (/nas) files on the Aircraft server." | * Under "Detailed description of problem" put in "Please add new student, Student's Name, to the aero-airborne group in the Identity, Policy, and Audit (IPA) system to enable access to airborne drive (/nas) files on the Aircraft server." |
4. Complete the additional required information and submit. | * Complete the additional required information and submit. |
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===Appropriate Requests=== | ===Appropriate Requests=== |
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The above process should also be followed if SCC states that they will complete the requested task in the time period requested and fails to do so. | The above process should also be followed if SCC states that they will complete the requested task in the time period requested and fails to do so. |
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