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atmos:helpdesk [2019/10/21 10:55] – deleneatmos:helpdesk [2022/11/18 15:12] (current) – delene
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   - If after spending 10-15 minutes with no results on your own, ask a colleague if they know the answer.  You may always stop by or send an email to the IT committee chair, David Delene, with your question; however, David's fee is that you write or modify a department wiki page with the solution he shows you.     - If after spending 10-15 minutes with no results on your own, ask a colleague if they know the answer.  You may always stop by or send an email to the IT committee chair, David Delene, with your question; however, David's fee is that you write or modify a department wiki page with the solution he shows you.  
 ===IT Requests=== ===IT Requests===
-If the request requires an immediate resolution such as the software license server being down, call the help desk at 777-4357.  Otherwise, complete help request by using this [[https://und.teamdynamix.com/TDClient/Requests/TicketRequests/NewForm?ID=G-vikQCSiFk_|shortcut link]] or  using the following steps:+If the request requires an immediate resolution such as the software license server being down, call the help desk at 777-4357.  Otherwise, complete help request by using this [[https://und.teamdynamix.com/TDClient/2048/IT/Requests/TicketRequests/NewForm?ID=MoPnJdDjdS0_&RequestorType=Service|shortcut link]] or using the following steps:
  
     1. Go to https://und.teamdynamix.com/     1. Go to https://und.teamdynamix.com/
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 You can also send an email to helpdesk@aero.und.edu (free feel to cc delene@aero.und.edu on the email) and they will enter the request in the ticket system. You can also send an email to helpdesk@aero.und.edu (free feel to cc delene@aero.und.edu on the email) and they will enter the request in the ticket system.
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 +===Example Request:  New student access to Airborne Drive===
 +  * Use the [[https://und.teamdynamix.com/TDClient/Requests/TicketRequests/NewForm?ID=G-vikQCSiFk_|shortcut link]].
 +  * Under "Short description of problem" put in "Linux - aero-airbone user".  Important to put "Linux" in this subject line. 
 +  * Under "Detailed description of problem" put in "Please add new student, Student's Name, to the aero-airborne group in the Identity, Policy, and Audit (IPA) system to enable access to airborne drive (/nas) files on the Aircraft server."
 +  * Complete the additional required information and submit.
  
 ===Appropriate Requests=== ===Appropriate Requests===
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 The above process should also be followed if SCC states that they will complete the requested task in the time period requested and fails to do so. The above process should also be followed if SCC states that they will complete the requested task in the time period requested and fails to do so.
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 +[[http://wiki.atmos.und.edu/doku.php?id=atmos:home|Back]]
atmos/helpdesk.1571655307.txt.gz · Last modified: 2020/01/29 17:25 (external edit)