atmos:helpdesk
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atmos:helpdesk [2019/09/24 16:36] – delene | atmos:helpdesk [2022/11/18 15:12] (current) – delene | ||
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- If after spending 10-15 minutes with no results on your own, ask a colleague if they know the answer. | - If after spending 10-15 minutes with no results on your own, ask a colleague if they know the answer. | ||
===IT Requests=== | ===IT Requests=== | ||
- | If the request requires an immediate resolution such as the software license server being down, call the help desk at 777-4357. | + | If the request requires an immediate resolution such as the software license server being down, call the help desk at 777-4357. |
1. Go to https:// | 1. Go to https:// | ||
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• If the description does not include the word linux, it will route to the Aerospace help desk. | • If the description does not include the word linux, it will route to the Aerospace help desk. | ||
- | send an email to helpdesk@aero.und.edu | + | You can also send an email to helpdesk@aero.und.edu |
+ | |||
+ | ===Example Request: | ||
+ | * Use the [[https:// | ||
+ | * Under "Short description of problem" | ||
+ | * Under " | ||
+ | * Complete the additional required information and submit. | ||
===Appropriate Requests=== | ===Appropriate Requests=== | ||
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The above process should also be followed if SCC states that they will complete the requested task in the time period requested and fails to do so. | The above process should also be followed if SCC states that they will complete the requested task in the time period requested and fails to do so. | ||
+ | |||
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+ | [[http:// |
atmos/helpdesk.1569343007.txt.gz · Last modified: 2020/01/29 17:25 (external edit)