atmos:helpdesk
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atmos:helpdesk [2012/05/09 03:25] – delene | atmos:helpdesk [2022/11/18 15:12] (current) – delene | ||
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- If after spending 10-15 minutes with no results on your own, ask a colleague if they know the answer. | - If after spending 10-15 minutes with no results on your own, ask a colleague if they know the answer. | ||
===IT Requests=== | ===IT Requests=== | ||
- | If the request requires an immediate resolution such as the software license server being down, call the help desk at 777-4357. | + | If the request requires an immediate resolution such as the software license server being down, call the help desk at 777-4357. |
- | Emails | + | 1. Go to https:// |
- | - Name of a contact person. | + | 2. Select Client Portal |
- | - Detailed description of what is being requested. | + | 3. Sign in at top right |
- | - Date by when you would like request completed. | + | 4. Select services at the top of the page |
- | - Fund number for any hardware needed | + | 5. Select Computer, Device and Printer support |
+ | 6. Select Desktop and printer support | ||
+ | 7. Select request service | ||
+ | 8. If you need help with a workstation or server running Linux, make sure to include the word " | ||
+ | |||
+ | • If the description includes the word linux, it will route to the Aerospace systems team. | ||
+ | • If the description does not include | ||
+ | |||
+ | You can also send an email to helpdesk@aero.und.edu (free feel to cc delene@aero.und.edu on the email) and they will enter the request in the ticket system. | ||
+ | |||
+ | ===Example Request: | ||
+ | * Use the [[https:// | ||
+ | | ||
+ | | ||
+ | * Complete the additional required information and submit. | ||
===Appropriate Requests=== | ===Appropriate Requests=== | ||
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===Un-appropriate Requests=== | ===Un-appropriate Requests=== | ||
- | * Fixing software issue that resulted from you hacking (making custom changes to) your system using administration access. | + | * Fixing software issue that resulted from your hacking (making custom changes to) your system using administration access. |
* Request to install software from source code. | * Request to install software from source code. | ||
- | * Request to support hardware that was not approved by the Aerospace Scientific Computer Center (SCC) before being purchased. | + | * Request to support hardware that was not approved by the Aerospace Scientific Computer Center (SCC) before being purchased. |
+ | * Request to help with or debug computer code that you wrote. | ||
SCC has many request to take care of and servers the whole Aerospace College. | SCC has many request to take care of and servers the whole Aerospace College. | ||
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The above process should also be followed if SCC states that they will complete the requested task in the time period requested and fails to do so. | The above process should also be followed if SCC states that they will complete the requested task in the time period requested and fails to do so. | ||
+ | |||
+ | |||
+ | [[http:// |
atmos/helpdesk.1336533920.txt.gz · Last modified: 2020/01/29 17:25 (external edit)